View or change an upcoming booking

Yes, to cancel or make changes to a booking, please Contact Switchfly for assistance.

• If you paid entirely with Rewards: refunds are usually immediate but can take up to 48 hours to appear.
• If you used Rewards and your card: the portion paid with your card may take 3 to 5 business days.

Yes, Rewards are refunded directly to your redeemable balance, making them available for a new booking as soon as the refund process is completed.

In rare cases, a hotel may cancel a reservation due to internal issues like overbooking or operational disruptions.

If Switchfly is informed ahead of time, they’ll contact you by email or phone with options for alternate accommodations or a full refund.

If you learn about the issue at check-in, contact Switchfly first. Their Support Team will help coordinate relocation or a refund with the hotel.

Contact Switchfly first if you booked through them. If you go to the airline directly, Switchfly may lose access to your reservation, and you will need to resolve any further changes with the airline yourself.

When booking a flexible or refundable fare, the refund process follows the fare rules of your ticket set by the airline.

• Refund: Rewards are typically returned to your account within 48 hours. If you paid with both Rewards and your card, the portion paid with your card may take 3 to 5 business days to process.
• Credit Certificate: you may receive a credit certificate instead of a refund. To use it for a future booking, contact Switchfly directly.