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Fraud, lost or stolen card

Follow these three simple steps to secure your account in minutes.

Step 1: Lock your card(s)

The quickest way to prevent further use of your cards is to lock them through your portal. It only takes a few minutes and can be done anytime, 24/7.

Help article: Lock (freeze, block) a credit card

Step 2: Change your password

If you notice an unfamiliar charge on your card, we recommend changing your account password right away to help prevent any unauthorized access to your card portal.

Help article: Change your password

Step 3: Report the problem

Please, 💬Contact support to report the issue. Our dedicated Customer Support team will review your account and guide you through the next steps.