Can I opt out of the Mercantile American Express card?
Yes, you can refuse the new card by closing your account.
Opting out means:
- Your Mastercard account will be closed.
- Every card on your account will stop working. Yours, your employees', and any virtual cards.
- Any outstanding balances are still due. You receive statements as long as there is an outstanding balance or activity on your account.
- You keep your online portal access to view and download statements, and pay off your balance.
- We won't send new American Express cards to you or your team.
You don't have to decide now.
You can try the new card first and close your account later if it doesn't work for your business.
How can I close my account?
If you do not wish to continue participating in the program under the revised terms, you will need to contact us to close your account via email at notify@mercantile.cards or by phone (914) 825-5403.
How long does it take?
We close the account within 3 business days of receiving your request. You'll get a confirmation email once it's done.